Privacy Policy

1. Introduction

Breezer Electric and Automations Limited ("we," "us," "our," or "Company") operates the breezerelectric.co.ke website and related services. This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information in the following ways:

• Information You Provide: When you fill out contact forms, submit a Fundi Mtaani request, request quotes, or communicate with us via WhatsApp or email
• Automatically Collected Information: Browser type, IP address, pages visited, and time spent on site
• Cookies: We use cookies to enhance your browsing experience
• Third-Party Services: Analytics from Google Analytics and similar tools

3. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide service quotes
• Process and dispatch Fundi Mtaani field service requests
• Send you information about our electrical and automation services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information:

• With our field technicians (fundis) when you submit a service request, solely to fulfil that request
• With service providers who assist in our operations (email providers, analytics)
• When required by law or legal process
• To protect our rights and prevent fraud

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure servers and databases
• Limited access to personal information
• Regular security audits and updates

However, no internet transmission is completely secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Request information about our data practices

To exercise these rights, please contact us at info.breezerelectric@gmail.com

7. WhatsApp Communications

Our website uses WhatsApp to process service requests including Fundi Mtaani submissions. When you click "Order via WhatsApp" or submit a Fundi Mtaani request, your information is sent via WhatsApp to our team. WhatsApp's own privacy policy governs how that data is handled by WhatsApp Inc. We only use the information received to respond to your request.

8. Cookies

Our website uses cookies to:

• Remember your preferences
• Improve website functionality
• Analyse website traffic
• Enhance user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites including our social media pages on Facebook, Instagram, and TikTok. We are not responsible for their privacy practices. We encourage you to review their respective privacy policies before sharing any personal information.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes your acceptance of the updated policy.